DELIVERY TERMS
DELIVERY TIMES We process and ship your order as soon as possible after payment is completed. Normally, your order is shipped within 1-3 business days. The delivery time is approximately 5-7 business days: SHIPPING COSTS Shipping costs are displayed at checkout and are based on the weight of the item. DELIVERY METHOD At checkout, you select the delivery method that suits you best. You can choose between home delivery, delivery to a collection point or picking up your package at mm studio & galleri at Drottninggatan 29 in Helsingborg, Sweden. ORDER CONFIRMATION AND TRACKING Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number to follow your shipment all the way to you. DAMAGE DURING TRANSPORT We pack all items carefully to ensure that they arrive intact and in good condition. If your order is damaged during transport, please contact us immediately via email. Please send pictures of the damage and the packaging, and we will help you resolve the issue. UNCLAIMED PACKAGE If a package is not collected and returned to us, we will charge a fee of 150 SEK to cover handling and shipping costs. INCORRECT DELIVERY ADDRESS It is important that you provide the correct delivery address at checkout. We are not responsible for deliveries that do not arrive due to an incorrectly provided address. If returned to us, additional fees may apply for a new delivery. LATE DELIVERIES We do our best to deliver your order within the specified times, but delays may sometimes occur due to circumstances beyond our control (e.g. carrier handling or high pressure during major holidays). If a delivery is significantly delayed, please contact us and we will help you investigate the matter. DELIVERY WITHIN SWEDEN ONLY Currently we deliver to Currently we only ship primarily to addresses within Sweden. If you live outside Sweden, please contact us via email for further processing. CONTACT US If you have any questions about your delivery, you are welcome to contact us by email.
RETURN POLICY
We want you to be completely satisfied with your purchase! If for any reason you are not satisfied with your order, you can return the goods according to the conditions below. RIGHT OF RETURN You have the right to return products within 14 days of receiving your order, in accordance with the Distance Contracts Act. The product must be in its original condition: unused, undamaged and in its original packaging. EXCEPTIONS FROM THE RIGHT OF RETURN The following products are not covered by the right of return: - Products that are specially ordered or customized according to the customer's wishes. - Damaged or used goods that cannot be resold in their original condition. HOW DO I MAKE A RETURN? To make a return, follow these steps: - Contact us by email at and state which products you want to return. - Pack the product carefully in its original packaging together with any accessories and a copy of the order confirmation. - Drop off the package at a delivery point for the shipping provider specified in the return instructions. RETURN COSTS The customer is responsible for the return shipping and will be deducted from the refund. In the event of a complaint or if the product is damaged/defective upon delivery, we are responsible for the return shipping. REFUND Once we have received and inspected the return, we will refund the amount of the returned goods within 14 days. The refund will be made to the same payment method used for the purchase. The shipping cost for the original order will not be refunded, unless the return is due to a faulty or defective product. COMPLAINTS If you have received a faulty or incorrect product, please contact us as soon as possible by email with the following information: - A description of the problem - Pictures of the product and any damage We will replace damaged or incorrect products free of charge. CONTACT US If you have any questions about returns or complaints, please do not hesitate to contact us via email and we will help you. FINISHES & COLORS The images in the webshop are intended to provide as representative an image as possible of the products. Since some of the products are unique crafts where each copy is different, the product that is sent may not completely correspond to the image. If you have special requests regarding a product, please email us and we will do our best to accommodate your requests! Please also note that colors may vary due to differences in screen settings.
